Pick the Right Voice Service for You!
A good choice for someone who does not subscribe to our internet, traditional voice is a standard land line option routed over a dedicated line.
If you are having issues with your long distance calls not being completed or if people are calling you from long distance numbers and are not able to complete their call to you, please read the FCC’s information on this topic. The FCC site explaining Call Completion issues is: FCC Call Completion Issues.
What types of calls are included in the unlimited long distance? Direct dial (1 + area code + phone number) calls to 48 states, Alaska, Hawaii, Puerto Rico, Virgin Islands and Canada.
No international calls are allowed, only calls to the states and countries listed in the prior sentence.
Local calls from the Camp Douglas exchange include: Camp Douglas, New Lisbon, Tomah, Warrens, Wilton, Mauston, Elroy, Necedah and Kendall.
Local calls from the New Lisbon exchange include: New Lisbon, Camp Douglas, Mauston, Elroy, Necedah and Kendall.
The average directory assistance rate is $0.95/minute.
Customers can use call completion for an average rate of $0.50/minute.
Call, chat or email LYNXX NETWORKS Customer Service Department for current installation, labor charges and application for service procedures.
Taxes and government fees not included in the prices shown. Prices are subject to change without notice.
Optic Voice service will not work in the event of a power outage unless a battery back-up is installed and in working order
Lynxx Networks offers an 8 hour and 24 hour battery back-up options. Contact the Customer Technology Consultant department for retail prices. A customer can also purchase a battery back-up at the retail store of their own choice.
Optic Voice is a fixed voice service which means it cannot be moved to another location outside of Lynxx’s network. It will not function. Example: A Lynxx Optic Voice customer resides in New Lisbon but spends a couple of months during the year in Arizona. They want to be able to take their Optic Voice service with them to Arizona and utilize it while staying in Arizona. The service will not work in Arizona.
If your internet service is disconnected due to non-payment of your monthly Lynxx bill, your Optic Voice will be disconnected at the same time as your internet. Your Optic Voice service is powered by your internet service. Additionally, when your Optic Voice service is disconnected, you are not able to call 911, 611 or Lynxx’s local office.
General. LYNXX provides voice communication services which include direct-dialed calling and certain advanced features. LYNXX reserves the right to offer, modify or discontinue features or advanced features, and may, in LYNXX’s discretion, require additional charges for features. The Service does not include nomadic ability.
When the Customer accepts the voice service, Customer becomes the main account holder for each telephone number assigned to the Service and all plans, features, and functionalities associated with each telephone number, whether those telephone numbers, plans, features, and functionalities are purchased initially or are added subsequently.
Voice service requires Customer Premise Equipment (CPE) that may be provided by the Customer or by LYNXX. The CPE must be compatible with the particular voice service ordered by Customer. Customer uses a voice app on a mobile device. Voice service also uses electrical power in your home. If there is an electrical power outage, 911 calling may be interrupted if a battery backup is not installed, fails or is exhausted after several hours.
Local Number Portability. In the event Customer is transferring an existing non-LYNXX phone number to LYNXX for its voice service (i.e., porting a number to Telephone and Long Distance Service), Customer authorizes LYNXX to process its order for Telephone and Long Distance and to notify the existing voice provider of the Customer’s decision to switch it’s local, local toll, and long distance services to LYNXX’s voice service, and Customer represents that Customer is authorized to take this action. Not all telephone numbers are eligible for porting to voice service.
Alarm and Other Device Compatibility. Monitored fire alarm and burglar alarm systems and medical monitoring devices may not be compatible with voice services.
If Customer has or purchases a monitored fire alarm or burglar alarm system or a medical monitoring device that Customer intends to use with voice as the communications pathway, Customer agrees to contact its provider for those systems/devices to determine compatibility with voice service and to arrange for the alarm or medical monitoring provider to test such systems/devices after installation of voice service. Customer also acknowledges and understands that even if such systems and devices are compatible with voice service, they will not be able to communicate with monitoring stations during a power outage unless Customer maintains battery backup power for voice. If Customer purchases a monitored burglar alarm or monitored fire alarm system after the Service has been installed, Customer also agrees to call LYNXX prior to installation of any such system.
Inside Wiring. LYNXX is not responsible for the operability or maintenance of any wiring beyond the LYNXX point of demarcation which shall be the LYNXX network interface device (NID) or the LYNXX Optical Network Terminal (ONT), as applicable, except where Customer has purchased an inside wiring maintenance plan from LYNXX. Customer will be charged for a service call and all applicable repair charges if LYNXX responds to a request for service and determines that the problem is caused by the inside wiring.
911 Services. means functionality that allows Customers to contact an emergency services operator. In areas served by selective routers, 911 Services may include Enhanced 911 (“E-911”) Services, in which emergency calls are routed to the appropriate PSAP serving the Customer’s address and Direct Inward Dial/Direct Outward Dial (DID/DOD) information. 911 Service may not be immediately available in all markets and is provided subject to the Customer’s obligations and limitations under this Agreement.
911 and Service Requirements. LYNXX 911 service is a safe and reliable means of emergency dialing but is different from traditional 911 and may differ depending on where you are located when using your LYNXX service. Most of our customers have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911 your LYNXX telephone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary. With basic 911 or limited E911 service, when you dial 911, local emergency operators answering the call may not see your LYNXX telephone number or your registered address because the emergency center may not be equipped to receive, capture or retain your LYNXX telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers’ information, we will automatically upgrade customers with basic 911 to E911 service. Certain customers do not have access to either basic 911 or E911. If you don’t have access to basic 911 or E911, your 911 call will be sent to the LYNXX national emergency call center. A trained agent at the emergency call center will ask for your name, telephone number, and location, and then transfer you to the local emergency center nearest to your location. Your 911 call will also be sent to the LYNXX national emergency call center if there is a problem validating the registered address provided by you, you are located in an area that is not covered by the land line 911 network or you use a Wi-Fi, LYNXX softphone or some other portable device. For each phone line you must provide a registered address where you will be using our service at the time you subscribe. Additionally, if you move your device to another location, you must update your address. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. For purposes of 911 dialing, you may register only one location at a time for each phone line.
Emergency 911 Service.
Limitations of 911 Service. Customer may purchase, and LYNXX shall provide, 911 Services to Customers as part of the Services, subject to the following limitations, all of which are acknowledged and agreed to by Customer:
LYNXX uses third-party vendors to provide 911, and may not have control over whether, or the manner in which, calls using 911 Service are answered or addressed by any local emergency response center. The 911 Service does not guarantee that a 911 call will be delivered to a PSAP. In the event that a call cannot be routed to a PSAP, LYNXX will attempt to route it to an Emergency Call Response Center (ECRC).
911 Services may not function effectively or at all in the event that (i) a DID/DOD is assigned to a Customer located outside of the Rate Center associated with such DID/DOD; (ii) the telephone device to which a DID/DOD has been assigned is moved outside of the of the Rate Center associated with such DID/DOD; (iii) outage, degradation or other disruption of power at the Customer location; (iv) outage, degradation or other disruption of the Customer broadband connection; (iv) Customer’s failure or delay in maintaining
and updating Customer information; (v) Customer’s telephone service has been suspended or terminated for any reason, including by LYNXX in accordance with the terms of the Agreement; or (vi) equipment that is or should have been provided to or supplied by the Customer to use 911 Services fails to function properly or is improperly installed or configured.
Limitations of Liability. Customer agrees that LYNXX shall have no liability or responsibility for the conduct, omissions or failures of local emergency response centers, ECRCs, the national emergency calling center, PSAPs, or emergency responders, or for any failure of requests for 911 assistance that results from the act or omission of a third party. Customer agrees that LYNXX (and its directors, officers, employees, suppliers and agents) shall not be liable for any loss or damage sustained by Customer, caused or claimed to have been caused by any failure, delay, interruption or degradation of the 911 Services resulting from the limitations set forth in this Agreement, or, absent gross negligence or willful misconduct by LYNXX, for any failure, delay, interruption or degradation of the 911 Services whatsoever. Notwithstanding the foregoing, in no event shall LYNXX’ liability under this Agreement to Customer for any loss arising out of the 911 Services or any errors, interruptions, defects, failures or malfunctions of the 911 Services, including any and all equipment and data processing systems associated therewith exceed an amount equal to the average monthly recurring charge paid to LYNXX by Customer.
Indemnification. In the event that a 911 call taker is unable to determine the location of the caller for any reason, including but not
limited to a loss of connectivity or caller’s inability to speak, Customer acknowledges that LYNXX or LYNXX’ service provider(s) has no further ability to assist the caller and Customer agrees to indemnify and hold harmless LYNXX from all third-party claims arising from such circumstances. Customer shall at all times defend, indemnify and hold harmless LYNXX, its directors, officers, employees, suppliers, and agents from any and all third party claims relating to any use or attempted use of 911 Services provided by LYNXX to Customer.
ELECTRICAL POWER. CUSTOMER ACKNOWLEDGES THAT THE 911 SERVICES WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER WHEN SERVICE IS TERMINATED BY SIP, OR AN IAD (INTEGRATED ACCESS DEVICE.)
INTERNET ACCESS. CUSTOMER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IF THERE IS AN INTERRUPTION OF CUSTOMER’S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE WHEN USED TO DELIVER SERVICE.