First, we bury mainline fiber, which is the fiber that runs along the main roads. Mainline is typically placed in the right-of-way. Since fiber cable runs underground, we utilize plowing, trenching, or directional bore techniques to get it there, which involves some big machinery.

If you have given us permission to bury / signed up for a fiber connection (aka a "drop"), the locators will come out to the areas where Lynxx is burying fiber to mark any underground lines such as: gas, electric, other telecommunications, etc. Flags and markings need to remain in place; workers will remove them when it is safe to do so.

The "drop" is what we call the fiber that is spliced from out mainline and buried in a trench to your home. The fiber is connected to a grey case on the outside of your home called an ONT.

When you get an e-mail from us saying it's time to order services, you'll go online and choose your internet, tv, and phone, and then schedule your installation date and time. On that day, a technician will come to your home to connect the outside ONT equipment to the router and devices in your home and make sure everything is up and running as it should be.