Got a Question?

Q: What is fiber internet? 

A: Fiber-optic internet utilizes glass strands, or fibers, to transmit data at the speed of light, offering the fastest and most reliable connection available. With fiber, you get a dedicated internet connection to your home, offering symmetrical speeds that give you equal upload and downloads speeds. Thanks to that dedicated connection, your speeds don't slow down during peak hours as what you pay for is what you get as you aren't sharing network with other users oustide your home. Fiber internet is also: 

• Impervious to weather: Immune to rain, snow, and wind interference.

• Symmetrical: Identical speeds for both uploading and downloading.

• Transmitted via a dedicated connection: A private connection that never shares bandwidth.

• Secure: Buried underground, fiber is the most secure form of internet, as signals are extremely difficutl to intercept without detection. 

Q: Can I get Lynxx internet, voice, and TV services at my home or business? 

A: We serve the I-90 corridor between Mauston and La Crosse, providing a mix of residential and business services. To find out if your home or business is eligible for service, click here: https://lynxxnet.smarthub.coop/Shop.html# and enter your address. If we can provide service to your address, you'll be allowed to move through the application process to choose your services and schedule your installation date. If we don't provide service to your address, we'll log you as an interested location to keep on file as we consider future network expansions. If you have questions, you can always call our office and talk to our Customer Technology staff at 608-427-6515. 

Q: Does Lynxx Networks offer bundles or promotional rates on internet? 

A: At Lynxx, we pride ourselves on offering the area's fastest speeds at some of the best pricing you'll find. We have everyday pricing with no games, gimmicks, or complicated bundle packages. That means that what you see is what you get. 

Q: What makes Lynxx Networks different from other internet service providers?

A: Lynxx has been a part of the local landscape since 1907 and local means everything to us - so much so that we make a big point of investing back into the local community through sponsorships, donations, Chamber memberships, and more. Local is important to us becuase we live here too; our employees are our customers' friends and neighbors. When you call us, you don't get "press 1 for this and 2 for that"; you get a real person. And being local, our technicians have a quick response time when you need us. Plus, as mentioned above, we offer some of the fastest speeds around at some of the best rates you'll find. To sum it all up: we are local, reliable, and trusted. 

Q: Is fiber better than wireless internet? 

A: Of course we would say so. Read more here: https://getlynxx.com/residential/support/internet-support/fiber-vs-5g-wireless

Q: Can I put my account on vacation mode while I'm away? 

A: Yes, you can. Read the terms of our seasonal disconnect policy here: https://getlynxx.com/media/ssden0en/seasonal-disconnect-policy.pdf