What is battery backup?
Backup Power Information for Residential Customers with Telephone Service
You are receiving this notice because you subscribe to telephone service from Lynxx Networks that is delivered on a fiber optic network. Lynxx Networks is required by the FCC (Federal Communications Commission) to annually inform you of the backup power options available for your telephone service. When your telephone service was originally activated, a power supply with a battery backup was installed at your home to power the equipment that provides the service. The initial battery was provided by Lynxx Networks at no cost. Over time, the battery’s run-time diminishes and it may eventually need to be replaced.
Why would I need a battery backup?
You would need a battery backup if you want to ensure that your telephone service continues to work during a power outage. Because the fiber optic network is not capable of carrying electric current, the service is dependent on power provided at your home. If there is a power disruption, telephone service will not work unless the power supply either has a working battery or is plugged into an alternative backup power source. A standard backup power solution from Lynxx Networks is capable of sustaining telephone service for approximately 8 hours, during which you can continue to make or receive calls and connect to emergency 911 services. The battery backup is not intended to maintain the operation of any services or devices other than telephone service. Keep in mind that if you have cordless telephones, they would also need to be connected to a backup power source for operation during the loss of electric service.
What is the cost of a battery backup unit?
A replacement 8-hour battery backup solution from Lynxx Networks will cost approximately $50.00. A 24-hour battery backup solution will cost approximately $175.00. If you decide to purchase a battery backup solution from Lynxx Networks, there is no cost for the installation. You can also purchase your own backup power solution from a different vendor or retail store. You would simply need to plug the power supply provided by Lynxx Networks into the unit that you purchase.
Proper care and use of a battery backup unit
To extend the overall life of the battery, most manufacturers recommend installation in a low humidity environment that is between 40-100 degrees Fahrenheit. The battery is rechargeable but will not last forever. To ensure that your telephone service will continue to work in the event of a power outage, it is necessary to periodically test the operation of the battery backup by unplugging the power supply from the electrical outlet and verifying that your telephone service still works. If your telephone service stops working immediately or after only a short period of time, it may be necessary to replace the battery.
Again, this is a notice to customers about backup power options for telephone service delivered on a fiber optic network. Customers are not required to purchase any type of battery backup, but it is the responsibility of Lynxx Networks to inform customers of their options.
If you have any backup power issues or concerns or would like to discuss the battery replacement options that are available from Lynxx Networks, please contact the Customer Technology Consultants at 608.427.6515 between the hours of 8:00 am and 4:30 pm Monday through Friday.