Newsletter | Winter 2016

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MORE FOR LESS

From the desk of:  Jim Costello – CEO/General Manager

Exciting changes to services for Lynxx residential customers.

DOUBLE YOUR SPEED

Did you know that today’s home averages at least 5 Internet dependent devices? And multiple people are accessing them simultaneously! Now is the time to INCREASE your Internet speed to match your demand with Xxtreme Velocity.

Double your speed for an additional $10.00/mo*

Unique features of Xxtreme Velocity:

  • Same Upload & Download Speeds
  • Unlimited Usage (No data caps)
  • Always On Internet Service

UNLIMITED PHONE

Lynxx is excited to announce we have combined our local and long distance plans into a unified Unlimited Local & Long Distance Calling package. In addition to getting reliable phone service you get to choose FREE voice features.

Talk as much as you want for only $22.75/mo/line*

  • Choose from voice features like:
  • Caller ID Name & Number
  • Enhanced Voice Mail
  • Call Forwarding & Call Waiting

Click here for a full list of features

FREE HD TV

Our TV service is delivered 100% digitally. It means you get a sharp, vibrant picture that transforms your living room into a theater. Plus, Whole Home DVR is now only $6.95/mo*. Record up to 4 shows at once and watch TV when you want.

Get HD TV for everyone’s favorite price –  $0/mo!

  • Enjoy TV features such as:
  • Over 180 Channels Available
  • Video On Demand & Pay-Per-View
  • Reliable In Stormy Weather
  • Commercial Free Music Channels

*Prices stated do not include taxes and other charges. Contact Lynxx for complete price information.

Coming Soon

Mark your calendar for the Lynxx Customer Appreciation Event coming this June. There will be food, fun activities, and prizes!

Lynxx Employee Profiles

Mary Pierce Retirement January 2016 2Meet Mary Pierce
Job Title: Executive Assistant

Employee Facts:  Hired in 2005 as Customer Service Representative. I had over 20 years telephony experience with my former company.

Family Facts/Bio:  I was born in Tampa Florida while my father was in the Air Force. We moved to Tomah in 1962. I graduated from Tomah High School. I was married in 1968. We have four children and eight grandchildren.

Hobbies & Special Interest:  I enjoy walking, golfing, exercising and reading.  We are blessed that our family lives close to Tomah and we can follow our grandchildren with their sports and be a close part of their lives.

What Did You Like Best About Your Job and Working At Lynxx?  I really enjoyed working with all my fellow coworkers. We are a family and I will miss seeing everyone. The entire staff works hard to see that our customers have a great experience and know that we appreciate them and their loyalty. I have enjoyed my years here and look forward to keeping my friendships that I have created. I wish everyone the best in their future.

I hope my legacy is that I tried to encourage everyone to have a healthier life style and enjoy whatever stage you are at in your life.

Wish Mary well on the Lynxx Internet Facebook page.facebook

All of us at Lynxx would like to thank Mary for her years of dedication.

She made the office a better place to be – for employees and customers alike. Health and happiness!

Meet Kayla Giraud
Job Title: Customer Service Representative

Employee Facts: Hired December 15, 2015

Family Facts/Bio: I grew up in Tomah and graduated from Tomah High School in 2000. I then moved to LaCrosse, took some online courses and went to WWTC for Early Childhood Education. I live in Tomah with my boyfriend and our three children. Lily, 14 years old, loves hanging with her friends and playing volleyball, soccer and basketball. Robert, 12 years old, loves riding his 4-wheeler and playing soccer, football, baseball and basketball. Chanse, 5 years old, is full of energy, loves playing with action figures, Legos and definitely keeps us on the move.

Hobbies & Special Interest:  The things I love most are spending time with my family. My free time consists of running my children to their school activities and sporting events and I wouldn’t have it any other way. I have found a new love for traveling. I have been to a couple different places and recently to New York. There is so much out there to see and I am doing my best to get out there with my family and live it up.

Proudest Accomplishment: My children are my proudest accomplishment. They keep me going and have taught me a lot through the years.

What Do You Like Best About Your Job and Working At Lynxx? I really enjoy working at Lynxx. Everyone there is like a family and that makes the work day enjoyable. They all work as a team and that I love.

facebookCongratulate Kayla on the Lynxx Internet Facebook page.

Watch “How-To” use Lynxx services on YouTube

Check out the Lynxx YouTube Channel for an educational series of How-To videos called Lynxx Tech Talk. Tech Talk is focused on answering common questions to using Lynxx services. There is also additional Lynxx content and support material. Look for the Lynxx logo when you search YouTube for “Lynxx Internet”.

Meet Lydia Weiland
Job Title: Customer Service Representative

Employee Facts: Hired in 2015 as part of the Youth Work Study Program through New Lisbon High School.

Family Facts/Bio: Oldest sister of Margo and Sophie; will be attending La Crosse Western Technical College this coming fall entering Agri-Business Science Program.

Hobbies & Special Interest:  Volleyball and learning about Agriculture.

Proudest Accomplishment: My proudest accomplishment is the work experience I have been able to gain throughout my high school career. I feel that for someone 18 years old, I have had the chance to work in settings not everyone my age gets a chance at.

What Do You Like Best About Your Job and Working At Lynxx? Loved meeting new people, interacting with the customers. Enjoy the people I work with, and having a great opportunity to have my work study program here.

facebookWish Lydia a happy journey on the Lynxx Internet Facebook page.

Community Lynxx

Annual Giving Tree Event a Success

This holiday season Lynxx recently completed its 7th annual Giving Tree event fulfilling the gift wishes of over 75 local children. The children ranged in age from 2 months through 12th grade and all childrens names are anonymous. The New Lisbon School district, Camp Douglas Elementary School, and Oakdale Elementary School work with Lynxx on the event and gifts were delivered by Lynxx employees Ann Anderson, Karla Krause, and Brent Olsen.

The Giving Tree event originated as the brainchild of two Lynxx employees, Karla Krause and Brent Olsen, when they participated in the Juneau County Advanced Leadership Program.

As with every year, there was an outpouring of support from people and organizations in our local community who donated the gifts that made this year’s event a great success. Lynxx would like to thank the following for their participation: Members from Volk Field Air National Guard, Royal Bank employees, Camp Douglas Memorial VFW Post 10911 & Ladies Auxiliary and Lynxx employees, directors and many other community members too numerous (and generous) to list. Thanks everyone!

Lynxx Captures Attention of State Dignitaries

Rebecca Kleefisch and Assembly Representative Nancy Vandermeer of the 70th District visited Lynxx in January to learn how Lynxx Xxtreme Velocity Internet, the area’s fastest bandwidth from Mauston to West Salem, helps rural communities. General Manager Jim Costello and members of the board of directors from Lynxx presented an overview of the importance of fiber Internet to rural areas and the importance of state support for encouraging rural Internet access. For more photos from the event visit us on Facebook.

Tech Tips

How-To Fix Slow Internet

Do you feel your Internet speed is slow? The fault may actually be your computer or networking gear. Here are a few steps to test where the logjam is happening.

Check Your Computers
The first step is to determine if it’s your computer causing the slow down. Run a speed test on two different devices plugged directly into your network modem. You can run speed tests at: speedtest.airstreamcomm.net

If the results are different it means its not slow Internet that’s the issue, but a slow device. You may be able to improve the performance of the slower device by following the steps in the next article “How-To Fix a Slow Computer”.

Check Your Wi-Fi
Most times the biggest reason for slow Internet is your home wireless network. First, reboot your router and modem. This may fix the problem right away!
Next, test if your home’s network is slow. Compare a speed test run in a room away from the Wi-Fi to a test run while your computer is plugged directly into the modem. Use the same device for both tests.

If there is a noticeable difference between the two results it may indicate that your Wi-Fi’s modem needs to be relocated to a more accessible area in the house or replaced altogether. Current Wi-Fi routers are using a radio standard called 802.11ac, which are best suited to handle Lynxx Xxtreme Velocity Gigabit network speeds.

Check Your Demand
If your Internet is still slow you may need to increase your speed. As a Lynxx Internet customer, you can double your speed for an additional $10/mo.

How-To Fix A Slow Computer

Frustrated with your computer’s performance? Before you smash your PC or laptop with a hammer, here are a few solutions to make it run faster.

Uninstall Unused Programs
New PCs come preloaded with lots of programs you will probably never need.

Removing unused programs frees up space and can stop background programs from being run, slowing your computer with unused software.

Pointless software can be removed in the Control Panel’s Programs and Features page. Go through the list of software and uninstall those that you do not need. Be careful to leave programs that your computer’s hardware needs (typically their publisher will be listed as the PC maker’s name or as Microsoft).

If you are still unsure about which programs to use, try a third-party service such as PC Decrapifier – it’s free for non-commercial use – which should tell you which programs you don’t want or need.

Delete Temporary Files
Temporary files collect on your computer through everyday tasks and can remain on your hard drive, slowing the computer down. Getting rid of these files, including your Internet history and cookies, should give you a larger amount of hard disk space, speeding up your PC.

To do this, open “My Computer”, and select your local drive (usually C:\). Select the “Windows” folder and then open the folder titled “Temp”.

Use your mouse to right-click on the folder, and in the “View” options, choose “Details”. Once this is done, select all the files that are older than the current date and press the delete key. Then go to the Recycle Bin on your desktop and empty it.

Install A Solid State Drive
Hard drives are the biggest cause of slow speeds and especially slow startup speeds on your PC.

Installing a solid state drive, which have extremely fast read times, can speed up your startup considerably. However, they are not cheap.

Add Hard Drive Storage
Even if you make sure to regularly clean out all your temporarily files, if your hard drive becomes 85% full, it’s going to affect your computer’s speed.
Installing a larger hard drive will help keep your computer space open.

Add More RAM
RAM, which stands for Random Access Memory, is the temporary storage memory used by your computer and is in use when tasks are being executed by different programs. Therefore, the more programs you use, the more RAM you need, and the slower your computer will be if you don’t have enough.

A clear indicator of not having enough RAM is if your computer slows down every time you try and process large files, or it freezes while carrying out several different actions at once.

You can either add more RAM with an extra memory stick or two, or by getting completely new memory if all the slots are taken. There is theoretically no upper limit on the amount of RAM that you can have with a 64-bit operating system, but in practical terms 4GB is more than enough for most people.

Run A Disk Defragement
This reconfigures how your hard drive stores data for maximum efficiency.
Go to “My Computer”, right-click on the hard drive and select “Properties”. Under the “Tools” tab there should be an option to “Defragment Now”.

Video on Demand

VOD Releases
from February

Lynxx On Demand puts thousands of movies titles at the touch of your remote. Including blockbuster films to the classics, some of your favorite TV shows, TV series and music!

Check our VOD page for the most current release information.

Releases from January (still available):
Burnt
Everest
Goosebumps
Hotel Transylvania 2
Jem
Sicario
The Intern
Martian
The Walk
The Diary of a Teenage Girl

Coming this March:
Alvin & the Chipmunks
The Big Short
Brooklyn
Concussion
Creed
In the Heart of the Sea
Legend
Miss You Already
The Night Before
Open Season
The Peanuts Movie
Sisters

NASCAR TV Schedule (this is a partial schedule)

Sun, 2/28    Atlanta Speedway    12:00p    Fox
Sun, 3/6    Las Vegas Speedway    2:30p    Fox
Sun, 3/13    Phoenix Raceway    2:30p    Fox
Sun, 3/20    Auto Club Speedway    2:30p    Fox
Sun, 4/3    Martinsville Speedway    12:00p    FS1
Sat, 4/9    Texas Speedway    6:30p    Fox
Tue, 4/17    Bristol Speedway    7:10p    Fox
Sun, 4/24    Richmond Raceway    12:00p    Fox

Sun, 5/1    Talladega Speedway    12:00p    Fox
Sat, 5/7    Kansas Speedway    6:30p    FS1
Sun, 5/15    Sprint Cup – Dover    12:00p    FS1
Fri, 5/20    Sprint Cup – Charlotte    6:00p    FS1
Sat, 5/21    Sprint Cup – Charlotte    6:00p    FS1
Sun, 5/29    Charlotte Speedway    5:00p    Fox
Sun, 6/5    Pocono Raceway    12:00p    FS1
Sun, 6/12    Michigan Speedway ich    12:00p    FS1

New Lisbon

201 Leer Street
Phone: (608) 427-6515
Hours: M-F 8:00am-4:30pm